Refund & Cancellation Policy

01. Overview

BoostServ (operated by BOOSTPAD BUSINESS SOLUTIONS (OPC) PRIVATE LIMITED, India) provisions dedicated infrastructure the moment payment is confirmed. Because each setup and IP is allocated exclusively to one customer, we have clear rules on when refunds are available.

At a glance

• 3-month, 6-month, and yearly plans — 7-day money-back guarantee, no questions asked
• Monthly plans — refundable within the first 24 hours (before provisioning)
• Cancel any time — service ends at the end of your current period

02. Cancellation

You may cancel your subscription at any time by emailing support@boostserv.io from your registered email with the subject line "Cancel subscription". We confirm cancellations within 24 hours.

On cancellation:

• Auto-renewal is disabled immediately
• Your service remains active until the end of the current billing period
• Within 24 hours after the period ends, your dedicated setup is wiped and your IP is released
• You are responsible for exporting mailboxes, domain DNS records, and any other data before cancellation takes effect

03. Monthly Subscriptions

Monthly subscriptions ($59/month USD or ₹5,999 first-cycle INR monthly plan) are non-refundable once the setup has been provisioned. Cancelling a monthly subscription stops future renewals but does not refund the current month.

24-hour pre-provisioning refund

If you cancel before provisioning is complete (within the first 24 hours after payment), you are eligible for a full refund.

04. Multi-Month Plans — 7-Day Money-Back Guarantee

All multi-month prepaid plans include a 7-day money-back guarantee from the date of first payment. Eligible plans:

• Quarterly (3-month) plan — $159 USD or ₹13,499 INR (incl. GST), billed once for 3 months
• Half-Yearly (6-month) plan — $299 USD or ₹25,499 INR (incl. GST), billed once for 6 months
• Yearly plan — $564 USD or ₹47,999 INR (incl. GST), billed once for 12 months

If you are not satisfied within the first 7 days, email support@boostserv.io and we will issue a full refund, no questions asked.

After the 7-day window: Multi-month subscriptions are non-refundable after day 7. Because we do not auto-charge, there is nothing to "cancel" — your paid term simply runs to its end date. However, the unused portion is not refundable.

Where to find these plans: The 3-month and 6-month options are shown on the checkout page when you order a setup. They are not advertised on the main pricing pages, but they are available to every customer at the same 7-day guarantee terms as the yearly plan.

05. Refund Processing

Approved refunds are processed to the original payment method used for the purchase:

• Card (USD, international): refunded via Razorpay International — typically 5–10 business days to reflect on your statement
• PayPal (USD): refunded via PayPal — typically 3–5 business days back to your PayPal wallet or linked card
• UPI / Card / Net Banking (INR): refunded via Razorpay — typically 5–7 business days, subject to your bank's processing time

GST on Indian refunds

The refunded amount includes the GST originally charged. A credit note is issued alongside the refund as required under the GST Act.

06. Exceptional Circumstances

Beyond the standard refund windows, we may issue a refund (full or prorated) in the following exceptional cases:

• Service not delivered — if we fail to provision your setup within 72 hours of payment confirmation, you may request a full refund
• Extended downtime — if your setup experiences more than 48 continuous hours of unplanned downtime caused by issues on our end, you may request a prorated refund or service credit
• Termination by us — if we terminate your account for reasons other than AUP violation, we refund any unused portion of a yearly subscription on a prorated basis

07. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Cancellation after the 7-day money-back window on a 3-month, 6-month, or yearly subscription
• Cancellation of a monthly subscription after the first 24 hours
• Account termination due to violation of our Acceptable Use Policy or Terms of Service
• Disputes related to deliverability, inbox placement, reply rates, or business outcomes — these depend on factors outside our control (your content, list quality, recipient mail servers)
• Failure to export your data before cancellation

08. Chargebacks

Please contact us before initiating a chargeback or dispute with your bank or payment provider. In most cases we can resolve issues directly and issue a refund if warranted.

Filing a chargeback first

Accounts with chargebacks filed before contacting us may be suspended pending investigation.

09. How to Request a Refund

Send an email to support@boostserv.io from your registered email address including:

• Subject line: "Refund request"
• Your account email
• The transaction date and order ID (from your invoice)
• A brief reason for the refund request

Response time

We respond to refund requests within 24 hours.

10. Contact

BOOSTPAD BUSINESS SOLUTIONS (OPC) PRIVATE LIMITED

Plot No 211, Okhla Phase 3, Road 1,
Okhla Industrial Estate, New Delhi,
South Delhi – 110020, Delhi, India

CIN: U62011DL2025OPC443429

GSTIN: 07AANCB2883L1Z4

support@boostserv.io