Terms of Service

01. The Service

BoostServ provides managed email infrastructure for B2B sales and business communication, delivered as a paid subscription or fixed-term service.

Each active plan may include:

• A dedicated IPv4 address
• Business email infrastructure configuration
• Sending domain setup support
• Mailbox setup support
• Email authentication setup support
• Webmail access where applicable
• Infrastructure health monitoring
• Sending access controls
• Dashboard-based setup and management

Plan limits, included features, and usage allowances are shown at checkout, in your dashboard, or in your order confirmation.

We may update, improve, replace, or modify the underlying infrastructure, tooling, configuration, or technical implementation of the Service as needed to maintain reliability, security, compliance, and service quality.

02. Eligibility

You must be at least 18 years old and legally able to enter into contracts in your jurisdiction.

By signing up, you confirm that you are registering as an individual or on behalf of a business entity that you are authorized to bind.

You are responsible for ensuring that your use of BoostServ complies with all applicable laws, regulations, email rules, anti-spam laws, and platform policies.

03. Subscription, Plans & Billing

BoostServ plans are paid in advance.

Available plans, prices, billing terms, taxes, and included limits are shown at checkout. Prices may vary by country, currency, plan duration, taxes, promotions, and payment method.

Global Customers

Global customers may be billed in USD or another supported currency shown at checkout.

Indian Customers

Indian customers may be billed in INR. Where applicable, GST will be included or added as shown at checkout. A GST invoice may be issued to the email address on file after successful payment.

Fixed-Term Plans

If you purchase a fixed-term plan, your service remains active until the end of the paid term, unless suspended or terminated under these Terms.

If your plan does not include automatic renewal, you must renew manually from your dashboard before the service term expires.

Subscription Plans

If your plan includes recurring billing, renewal charges will be processed according to the billing terms shown at checkout or in your billing portal.

Price Changes

We may change pricing at any time.

Price changes do not affect an already-paid service term. They apply only to new purchases, future renewals, upgrades, or new plan selections.

04. Workspaces & Infrastructure

A workspace is your business container inside BoostServ.

A workspace may contain one or more BoostServ infrastructures.

Each infrastructure has its own:

• Billing lifecycle
• Activation date
• Service period
• Setup status
• Usage limits
• Sending access status
• Cancellation lifecycle

You may order an additional infrastructure from a workspace dashboard where this feature is available.

Ordering a new infrastructure does not affect existing active infrastructures in the same workspace unless there is a workspace-level policy, abuse, compliance, or security issue.

05. Provisioning & Activation

Payment is required before provisioning begins.

Your first paid service period starts only after your BoostServ infrastructure is activated. Setup time does not reduce your paid service period.

Provisioning may require onboarding details, business review, domain information, DNS actions, or other setup information from you.

Provisioning is considered started when BoostServ begins IP allocation, DNS preparation, mailbox setup, authentication setup, infrastructure resource allocation, or any internal infrastructure configuration.

If setup is delayed because you do not provide required information, do not complete required DNS actions, or provide incorrect details, your infrastructure may remain in a pending setup state until the required actions are completed.

BoostServ may reject onboarding or refuse to provision infrastructure if your business details, sending use case, compliance risk, domain quality, or account activity creates unacceptable risk.

06. Renewal, Expiry & Non-Payment

Your service remains active through the end of the paid service period, unless suspended or terminated under these Terms.

If your plan requires manual renewal, you are responsible for renewing before the end of the paid term.

If your plan includes recurring billing and renewal payment fails, BoostServ may take staged actions, including:

• Restricting new setup changes
• Blocking new domains or mailboxes
• Pausing sending access
• Suspending the affected infrastructure
• Scheduling deletion if payment remains unresolved

BoostServ may send renewal reminders, payment failure notices, suspension notices, or deletion notices by email, dashboard notification, or other available contact method.

Failure to receive a reminder does not remove your responsibility to renew or maintain valid billing information.

07. Cancellation & Expiry

You may cancel your service according to the cancellation options available in your dashboard or billing portal.

Cancellation takes effect at the end of the current paid service period unless you specifically request earlier termination.

No prorated refund is provided for early cancellation after provisioning has started.

If your service expires, is cancelled, or remains unpaid, BoostServ may suspend access and later delete infrastructure data after the applicable grace period.

You are responsible for exporting any required data before expiry, cancellation, suspension, or deletion.

Once deleted, data may be unrecoverable.

08. Refunds

Refunds are available only in limited cases.

Refunds may be provided if:

• Payment was completed but provisioning has not started
• BoostServ rejects onboarding before provisioning begins
• A duplicate payment was made
• An incorrect billing amount was charged

Refunds are not available if:

• Provisioning has started
• IP allocation has started
• DNS preparation has started
• Mailbox setup has started
• Authentication setup has started
• Internal infrastructure configuration has started
• The infrastructure has been activated
• You change your mind after setup has started
• You fail to complete required DNS or onboarding actions
• You misuse the Service
• You violate these Terms or the Acceptable Use Policy
• A renewal payment has already been processed for the current service period

Setup fees are non-refundable once setup work has started.

Approved refunds will be processed to the original payment method where possible and may take time depending on the payment provider or banking network.

09. Acceptable Use

Your use of BoostServ is subject to our Acceptable Use Policy.

You must not use BoostServ for:

• Illegal activity
• Deceptive or misleading communication
• Phishing
• Fraud
• Spam
• Malware, credential theft, or harmful activity
• Content or campaigns that violate applicable law or third-party rights
• Activity that creates infrastructure, reputation, compliance, or security risk

BoostServ may throttle, restrict, suspend, or terminate your access without refund if your use creates abuse risk, blacklist risk, legal risk, platform risk, security risk, or harm to BoostServ or others.

For severe abuse, BoostServ may take immediate action without following the normal payment or suspension timeline.

10. Deliverability & Business Results

BoostServ provides managed email infrastructure.

We do not guarantee email deliverability, inbox placement, open rates, reply rates, lead generation results, sales results, campaign performance, or revenue outcomes.

Deliverability and campaign results depend on many factors, including your sending behavior, list quality, domain history, content, recipient systems, compliance practices, and third-party filtering systems.

You are responsible for your sending practices, email lists, content, compliance, campaign behavior, and business outcomes.

11. Service Availability

We aim to provide a reliable service, but we do not guarantee uninterrupted or error-free operation.

The Service may be unavailable due to maintenance, upgrades, security actions, payment issues, DNS issues, third-party systems, abuse controls, or events outside our reasonable control.

We may modify, pause, restrict, or update parts of the Service to improve reliability, security, compliance, or performance.

12. Your Data

You retain ownership of your business data, mailbox data, domain data, and content that you provide or create through BoostServ.

You are responsible for exporting any important data before cancellation, expiry, suspension, or deletion.

BoostServ may delete data after cancellation, non-payment, termination, abuse enforcement, or expiry of the applicable deletion window.

We process personal data in accordance with our Privacy Policy.

13. Intellectual Property

BoostServ, including its software, dashboard, workflows, design, branding, documentation, and related materials, is owned by BoostServ or its licensors.

These Terms do not grant you rights to our trademarks, logos, software, proprietary systems, internal processes, or source code beyond normal use of the Service.

You may not copy, reverse engineer, resell, abuse, interfere with, or attempt to bypass any part of the Service.

14. Suspension & Termination

We may suspend or terminate your access immediately and without refund if:

• You violate these Terms
• You violate the Acceptable Use Policy
• You violate applicable law
• You create abuse, security, reputation, compliance, or infrastructure risk
• You fail to pay
• You attempt to bypass usage limits, sending controls, or platform restrictions
• Your activity may harm BoostServ, its customers, its infrastructure, or third parties

We may also discontinue or terminate the Service with notice where reasonably possible.

If we terminate your service for reasons unrelated to your breach, abuse, non-payment, or violation, we may provide a prorated refund for the unused portion of the paid term.

15. Disclaimers

The Service is provided “as is” and “as available.”

To the maximum extent permitted by law, BoostServ disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, uptime, deliverability, or business performance.

16. Limitation of Liability

To the maximum extent permitted by law, BoostServ’s aggregate liability for any claim shall not exceed the total amount you paid to BoostServ in the three months preceding the event giving rise to the claim.

BoostServ shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost opportunities, lost data, reputational harm, or business interruption, even if advised of the possibility of such damages.

17. Indemnification

You agree to indemnify and hold harmless BoostServ, BOOSTPAD BUSINESS SOLUTIONS (OPC) PRIVATE LIMITED, its directors, employees, contractors, and service providers from any claims, damages, losses, liabilities, penalties, costs, or expenses arising from:

• Your use of the Service
• Your email campaigns or sending practices
• Your data, lists, or content
• Your violation of these Terms
• Your violation of applicable law
• Your violation of third-party rights
• Abuse complaints, compliance issues, or claims caused by your activity

18. Changes to the Terms

We may update these Terms from time to time.

Material changes will be notified by email, dashboard notice, or website update where reasonably possible.

Your continued use of the Service after changes become effective means you accept the updated Terms.

19. Governing Law & Disputes

These Terms are governed by the laws of India.

Any dispute shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

Before initiating legal action, please contact support@boostserv.io and attempt to resolve the dispute in good faith.

20. Contact

BOOSTPAD BUSINESS SOLUTIONS (OPC) PRIVATE LIMITED

Plot No 211, Okhla Phase 3, Road 1,
Okhla Industrial Estate, New Delhi,
South Delhi – 110020, Delhi, India

CIN: U62011DL2025OPC443429

GSTIN: 07AANCB2883L1Z4

support@boostserv.io